Antonella Cappiello is an Associate Professor of Financial Markets and Institutions at the University of Pisa, Italy, where she teaches classes on insurance techniques, economics in insurance, and management of banking and insurance institutions. Her current research focuses on risk management and control systems in the insurance industry and banking, insurance services and customer relationships, strategic management and organization, operational risk management, and systemic risk. Additionally, she is the President of the Banking, Finance and Financial Markets 1st Cycle Degree Course and a Professor and member of the Directive Board of several master's programs in Banking and Insurance Institutions.