John Miller has been involved in the driver training industry for over 35 years, based in Chichester, UK. He is a qualified and experienced instructor trainer and LGV instructor. For many years he ran his own driving school for car and lorry drivers in Chichester, together with an instructor training facility. He is now a consultant to the driver training industry. Susan McCormack is Managing Director of Tri-Coaching Partnership, which focuses on training and developing Approved Driving Instructors (ADIs), based in East Anglia, UK. A regular contributor to industry media, she has created several training courses, including the Pearson-accredited BTEC Level 4 in Coaching for Driver Development.