Téléchargez le livre : Pay Attention!

Pay Attention!

How to Listen, Respond, and Profit from Customer Feedback

,

Éditeur :

Wiley

Paru le : 2010-04-16

Make customer feedback work for your business. Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations t...
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Description du livre


Make customer feedback work for your business.
Customers are speaking loud and clear through a miriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service.
Pay Attention! paves the way. Your company wins when you: Understand Customer Expectations Embrace and implement The RATER Factors Define who you are and what you offer Become E.T.D.B.W. (Easy To Do Business With) Connect with your audience in all mediums React appropriately and respond immediately to customer feedback Recover sincerely when things go wrong
All you need is to Pay Attention!

À propos

Auteur
Jill Applegate , Ann Thomas
Éditeur
Wiley
Collection
n.c
Parution
2010-04-16
Pages
224 pages
EAN papier
9780470563557

Auteur(s) du livre


Defaut-Illustration Jill Applegate
Defaut-Illustration Ann Thomas

Caractéristiques détaillées - droits

EAN PDF
9780470627419
Prix
16,99 €
Nombre pages copiables
0
Nombre pages imprimables
224
Taille du fichier
1864 Ko
Ce livre est accessible aux handicaps informations d'accessibilité
EAN EPUB
9780470627426
Prix
16,99 €
Nombre pages copiables
0
Nombre pages imprimables
224
Taille du fichier
635 Ko
Ce livre est accessible aux handicaps informations d'accessibilité

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