Antonella Cappiello is an Associate Professor in Financial Markets and Institutions, Department of Economics and Management at the University of Pisa where she teaches Insurance Technique, Economics in Insurance, and Management of Banking and Insurance Institutions classes. Her current research focuses mainly on Solvency II; insurance service and customer relationship; risk management and control systems; strategic management and organization; operational risk management; and systemic risk. Additionally, she is the president of Banking, Finance and Financial Markets, and professor and member of the Directive Board of several Masters in Banking and Insurance Institutions.