Catherine Newell is an Educational Designer, Division of Learning and Teaching, Charles Sturt University. She has been involved in the development of effective approaches and processes of program design, including tools and strategies, and the building of capacity among staff to enable quality learning and teaching. Her main research interests are in collaborative processes in higher education and the role of collaboration in program design processes.Alan Bain is an Associate Professor of Inclusive Education, Charles Sturt University. He has led comprehensive organisational change processes in various educational contexts, including higher education institutions and schools. He has held appointments at the University of Western Australia and Lehigh University and is the recipient of various Faculty, University, State and National awards for his leadership and innovation, teaching and research in the United States and Australia.