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Télécharger le livre : An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
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An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
Alireza Faed
This thesis addresses the issue of customer complaints in the context of Customer Relationship Management (CRM). After a comprehensive survey of the current literature on CRM, the thesis describes the development of a new intelligent CRM (I-CRM) framework, which...

Editeur : Springer
Parution : 2013-06-12
Collection : Springer Theses
ePub

147,69 €