Télécharger le livre :  Call Centers For Dummies
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Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results...

Editeur : For Dummies
Parution : 2010-03-25

PDF, ePub

17,99