Ebooks de C. Shaw en PDF

2 Livre(s)
Télécharger le livre : Customer Experience
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Customer Experience
Q. Dibeehi , C. Shaw , S. Walden
Customer Experience is now the key differentiator as consumers and businesses alike decide among competing brands. The authors explore growing trends in Experience Psychology, Social Media and Neuroscience and their impact onCustomer Experience that businesses need to...

Editeur : Palgrave Macmillan
Parution : 2010-09-09

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52,74 €
Télécharger le livre : The DNA of Customer Experience
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The DNA of Customer Experience
C. Shaw
As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical...

Editeur : Palgrave Macmillan
Parution : 2007-05-10

PDF

49,57 €