Ebooks de David M. Roy en PDF

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Télécharger le livre : Service Design for Six Sigma
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Service Design for Six Sigma
Basem Said El-Haik , David M. Roy
A roadmap to consistent, high-quality service for any organization A service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process. ...

Editeur : Wiley-Interscience
Parution : 2005-08-05

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131,99 €