Ebooks de Jagdish N. Sheth en PDF et EPUB

2 Livre(s)
Télécharger le livre : Customer Centric Support Services in the Digital Age
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Customer Centric Support Services in the Digital Age
Anupama Ambika , Varsha Jain , Emmanuel Mogaji , Jagdish N. Sheth
This book explores how customer service can become the singular competitive differentiator for organizations in the digital era.Given the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all...

Editeur : Palgrave Macmillan
Parution : 2023-12-30

PDF, ePub

168,79 €
Télécharger le livre : Artificial Intelligence in Customer Service
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Artificial Intelligence in Customer Service
Anupama Ambika , Varsha Jain , Emmanuel Mogaji , Jagdish N. Sheth
This edited volume elucidates how artificial intelligence (AI) can enable customer service to achieve higher customer engagement, superior user experiences, and increased well-being among customers and employees.As customer expectations dictate 24/7...

Editeur : Palgrave Macmillan
Parution : 2023-08-17

PDF, ePub

168,79 €