Ebooks de Jill Griffin en PDF

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Customer Winback
Jill Griffin , Michael W. Lowenstein
Most firms consider the lost customer a lost cause. But in this ground breaking book, Jill Griffin and Michael Lowenstein provide you with step-by-step solutions for winning back lost customers, saving customers on the brink of defection, and making your firm defection...

Editeur : Jossey-Bass
Parution : 2002-02-28

PDF

24,99 €