Télécharger le livre :  ITIL® 2011 At a Glance
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"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management."ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations...

Editeur : Springer
Parution : 2012-07-01
Collection : SpringerBriefs in Computer Science
ePub

52,74
Télécharger le livre :  ITIL Version 3 at a Glance
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ITIL® Version 3 At a Glance takes a graphical approach to consolidating the information ofITIL® version 3.ITIL® is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementingITIL® as a vehicle for...

Editeur : Springer
Parution : 2008-07-18

ePub

94,94