Télécharger le livre :  Competing in a Service Economy
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Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of Convenience Stores, Ritz Carlton, Scandinavian Airline Systems, Sterling Pulp...

Editeur : Jossey-Bass
Parution : 2003-06-03
Collection : J-B-UMBS Series
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