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Biographie et livres d'Oliver King

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Along with Joe Heapy, Oliver King co-founded Engine Service Design and were some of the first designers approaching transformational change with design thinking. They have managed countless design-led change programmes with corporations including Bupa, National Grid and Finnair. They are advocates of design thinking for business and champion the approach through the media and academia, helping to shape how this approach is taught to future leaders.
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Téléchargez le livre :  Customer-Driven Transformation
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Customer-Driven Transformation

Joe Heapy , Oliver King , James Samperi


Kogan Page

2018-07-03

ePub

Service design is the activity of utilizing resources and people to build and sustain services that not only meet customers' needs, but also add that little bit of magic or true competitive advantage. In an overcrowded marketplace there is often...

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