Ebooks de Ram Babu Roy en PDF

1 Livre(s)
Télécharger le livre : Designing Service Machines
Ajouter à ma liste d'envies
Designing Service Machines
Paul Lillrank , Ram Babu Roy , Paulus Torkki , Sreekanth V. K.
This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer...

Editeur : Springer
Parution : 2018-06-29
Collection : Translational Systems Sciences
PDF

52,74 €