Télécharger le livre :  The Nordstrom Way to Customer Experience Excellence
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"Top Ten Business Books For 2017" - Forbes The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have...

Editeur : Wiley
Parution : 2017-08-30

PDF, ePub

15,99