Ebooks de Tom Larkin en PDF et EPUB

1 Livre(s)
Télécharger le livre : How to Talk to Customers
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How to Talk to Customers
Diane Berenbaum , Tom Larkin
Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on...

Editeur : Jossey-Bass
Parution : 2011-01-07

PDF, ePub

16,99 €