Télécharger le livre :  Customer Knowledge Management
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Customer focus is the most important challenge of the future. Providing good customer service depends on how well companies know their customers and clearly identify their needs. Availability of customer knowledge, which is knowledge from, for and about the...

Editeur : Springer
Parution : 2014-06-30
Collection : Management for Professionals
ePub

52,74
Télécharger le livre :  Customer Knowledge Management
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Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of fierce competition. The focus of this work is therefore on Knowledge Management and Customer Relationship...

Editeur : Springer
Parution : 2011-01-04

ePub

52,74