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Wie gelingt es, sich am hart umkämpften Hotelmarkt mit seinem Privathotel von der Masse abzuheben, ihm ein einzigartiges unverwechselbares „Gesicht“ zu geben? Die erfahrenen Profis aus Hotellerie und Lehre, Burkhard von Freyberg, Axel Gruner und Marina Lang, haben einen...
Editeur :
Springer Gabler
Parution :
2022-04-21
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Der Einstieg in die Gastronomie aber auch das Betreiben einer Bar, eines Cafés oder eines etablierten Restaurants ist nicht so einfach, wie oft vermutet wird. Mit »ein Bier zapfen und ein Schnitzel braten« ist es leider nicht getan. Unternehmensgründer sollten vor dem...
Editeur :
Springer Gabler
Parution :
2022-03-14
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This book offers a meticulous overview of the future of tourism in Asian countries.This book provides new dimensions to the tourism research and tourism industry as it is concerned with the future vision of tourism in Asia.The main purpose of the book is to envision the...
Editeur :
Springer
Parution :
2022-01-01
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This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited...
Editeur :
Springer
Parution :
2021-07-22
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This book contributes to an improved understanding of knowledge-intensive business services and knowledge management issues. It offers a complex overview of literature devoted to these topics and introduces the concept of ‘knowledge flows’, which constitutes a missing...
Editeur :
Springer
Parution :
2021-06-23
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The increasing importance of industrial services and rapid digitalization towards smart and remote services pose opportunities as well as challenges to the manufacturing sector. This book provides a holistic understanding of industrial service management and guides...
Editeur :
Springer
Parution :
2021-06-23
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Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to...
Editeur :
Springer
Parution :
2021-01-20
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Dieses Buch gibt Hilfestellung für die Sicherstellung und Erhöhung der Dienstleistungsqualität. Manfred Bruhn stellt einen ganzheitlichen, wissenschaftlich fundierten Ansatz des Qualitätsmanagements für Dienstleistungen vor, der sich konsequent am Managementprozess mit...
Editeur :
Springer Gabler
Parution :
2020-11-02
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This book offers a hands-on approach to prepare businesses for managing the impact of technology transformation by the pragmatic, consistent, and persistent application of proven business principles and practices. Technology is rapidly transforming our businesses and...
Editeur :
Palgrave Macmillan
Parution :
2020-02-12
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Gathering the outcomes of the 27th annual international eTourism conference ENTER2020, this book presents new research, innovative systems and industry case studies on the application of Information and Communication Technologies (ICT) in travel and tourism. It shares...
Editeur :
Springer
Parution :
2019-12-16
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In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency.In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management...
Editeur :
Palgrave Macmillan
Parution :
2019-06-11
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In diesem Buch veranschaulichen profilierte Wissenschaftler und Vertreter aus der Praxis in 25 Beiträgen die Facetten von kooperativen Dienstleistungen. Das Spannungsfeld von Kooperationen reicht von der (traditionellen) Zusammenarbeit zwischen Anbietern und Nachfragern...
Editeur :
Springer Gabler
Parution :
2019-05-27
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The interaction between clients and consultants during consulting projects is essential for their success and therefore for the long-term survival of consulting companies.The aim of this book is to further advance our understanding of the nature of client-consultant...
Editeur :
Springer Gabler
Parution :
2019-02-02
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Filling a gap in existing literature on revenue management systems, this book explores the use of business strategies which are specifically designed to have a positive impact on economic and financial efficiency. Focussing on services within the tourism industry, the...
Editeur :
Palgrave Macmillan
Parution :
2018-12-30
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This book provides an extensive, up-to-date overview of the ways in which information and communication technologies (ICTs) can be used to develop tourism and hospitality. The coverage encompasses a wide variety of topics within the field, including virtual reality,...
Editeur :
Springer
Parution :
2018-12-14
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This book brings together cutting-edge research on consulting in a single volume, thus helping to make the state-of-the-art in the field of consulting research more accessible, to promote better practices in business, and to spark further research. The respective...
Editeur :
Springer
Parution :
2018-10-18
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This book examines the extensive changes in markets, technologies and value chains that telecommunication companies are currently confronted with. It analyzes the crossroads they have reached and the choices that now need to be made – to be a bit pipe or a trendsetter...
Editeur :
Springer
Parution :
2018-07-23
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This book is devoted to the customization design of product/service system (PSS), making use of a systematic design process and a number of methods, especially Industrial Customer Activity Cycle Analysis, Service Quality Function Deployment, Service Function and...
Editeur :
Springer
Parution :
2018-06-29
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This book elaborates upon, critiques and discusses 21st-century approaches to scholarship and research in the food, tourism, hospitality, and events trades and applied professions, using case examples of innovative practice. The specific field considered in this book is...
Editeur :
Springer
Parution :
2018-06-14
Collection :
Tourism, Hospitality & Event Management
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How has India’s foreign policy evolved in the seventy years since Independence? For that matter, what is the country’s foreign policy? And what are the aspects that determine and shape it? If you’ve had questions such as these, Rajendra Abhyankar’s Indian Diplomacy is...
Editeur :
OUP India
Parution :
2018-05-18
ePub
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