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This book presents recent research and practice advances in the field of Service Science. It contains selected papers from the 2025 INFORMS International Conference on Service Science, held in Oxford, UK from July 1-3, 2025. The book explores how AI, data, and digital...
Editeur :
Springer
Parution :
2026-02-18
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While tenders for IT managed services have evolved, key areas that drive significant business value for customers have seen limited improvement. When collaboration between IT service providers and customers stagnates, the next innovation cycle may not begin for another...
Editeur :
Springer Gabler
Parution :
2026-01-01
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In the present, slightly revised dissertation, the importance of individual care intensity is examined from the perspective of the hotel-specific service of attending to hotel guests. This involves analyzing how culture, historical industry developments, and...
Editeur :
Springer
Parution :
2025-09-26
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Die Veranstaltungsbranche verändert sich rasant. Welche Haltungen beim Eventdesign sind und bleiben relevant? Welche Kompetenzen werden in Zukunft benötigt? Das Buch beschreibt, wie sinnstiftende und wirksame Veranstaltungen gelingen. Sinnstiftung auf drei...
Editeur :
Springer Gabler
Parution :
2025-07-24
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This book explores Asia’s unique role as a global wellness destination, blending ancient healing practices like Ayurveda, traditional Chinese medicine, and yoga with cutting-edge wellness trends. With in-depth analysis of key destinations including India, Thailand,...
Editeur :
Springer
Parution :
2025-06-17
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This open book presents the latest advances in models and data for evaluating the efficacy of vocational rehabilitation (VR) services provided to individuals with disabilities. For the first time, the VR-ROI (return on investment) model is used to...
Editeur :
Springer
Parution :
2025-05-30
Collection :
Diversity and Inclusion Research
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This book presents up-to-date descriptions of smart service innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the sixth Smart Services Summit, held in Zurich, Switzerland in October 2024, which primarily focused on digital...
Editeur :
Springer
Parution :
2025-05-15
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This open access book investigates how digitalization and service infusion are changing service provision and the customer experience. It highlights the central role of service management and service innovation in making these changes not only appear in theory but also...
Editeur :
Springer
Parution :
2025-03-01
Collection :
Future of Business and Finance
ePub
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Dieses essential zeigt Ihnen, wie Sie Ihre Kunden im Bereich Luxusdienstleistungen nachhaltig glücklich und Ihr Unternehmen damit erfolgreich machen. In einer Welt, in der das Wort „Luxus“ inflationär genutzt wird und die Zahl der Kunden, die sich beinahe alles leisten...
Editeur :
Springer Gabler
Parution :
2025-02-10
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The essential textbook for understanding logistics as a strategic driver of business success. Strategic Logistics Management by Erik Sandberg provides postgraduate students with the analytical tools and conceptual frameworks needed to explore logistics through a...
Editeur :
Kogan Page
Parution :
2025-01-03
ePub
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In der vorliegenden, geringfügig überarbeiteten Dissertation, wird die Bedeutung der individuellen Betreuungsintensität aus der Perspektive der hotelspezifischen Dienstleistung der Betreuung von Hotelgästen untersucht. Hierzu wird analysiert, wie Kultur, historische...
Editeur :
Springer Gabler
Parution :
2024-12-16
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This book addresses data quality management for data markets, including foundational quality issues in modern data science. By clarifying the concept of data quality, its impact on real-world applications, and the challenges stemming from poor data quality, it will...
Editeur :
Springer
Parution :
2024-10-29
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In today’s increasingly service-oriented global economy, the activities and transactions within and between supply chain members in the service sector have experienced substantial growth. This book addresses the unique challenges faced by service businesses and...
Editeur :
Palgrave Macmillan
Parution :
2024-09-17
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Ein Blick auf den Hotel- und Gastronomiemarkt zeigt, dass Nachhaltigkeit keine Modeerscheinung ist. Die Autoren erläutern, was Nachhaltigkeit im Gastgewerbe bedeutet, welche erfolgversprechenden Strategien existieren und welche Werkzeuge eingesetzt werden können....
Editeur :
Springer Gabler
Parution :
2024-08-30
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This book presents a systematic framework for Service 4.0, including service digitization, digitalization, and digital transformation, which is an integral part of Supply Chain 4.0 in coping with complex, dynamic, and interdependent systems.
It provides...
Editeur :
Springer
Parution :
2024-08-02
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This book presents up-to-date descriptions of Smart Services Innovations in industry, supported by new scientific approaches. It summarizes the outcomes of the fifth Smart Services Summit, held in Zurich in October 2023, which primarily focused on the ability of Smart...
Editeur :
Springer
Parution :
2024-07-26
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Dieses Buch analysiert die Eckpfeiler Strategie, Organisation, Personal und Marketing/Vertrieb für zukunftsfähige Dienstleistungsunternehmen. Die Autoren bieten praxisnahe Strategien für erfolgreiche Geschäftsmodelle. Von effizienten Organisationsstrukturen über...
Editeur :
Springer Gabler
Parution :
2024-06-30
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This book is a compilation of theoretical and practical contributions aimed at facilitating the servitization of manufacturing companies, specifically focusing on data-driven decision-making within the context of Product-Service Systems (PSS). Providing a comprehensive...
Editeur :
Springer
Parution :
2024-06-21
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This book consolidates case study based research in tourism, travel, hospitality, and events under one roof. It aims to consolidate cutting edge case study based research within the wider tourism industry that investigates topical and contemporary industry challenges...
Editeur :
Springer
Parution :
2024-05-07
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Rural development paradigms after the Second World War depended on a set of assumptions relevant to the mass-scale industrialization of the agricultural sector. However, most of these assumptions are now invalid and we need strategies for redesigning the industrial...
Editeur :
Palgrave Macmillan
Parution :
2023-12-15
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